Webinar Schedule – All Begin at 1:00pm Eastern Time

Workshop Topics

1. Managing Toxic & Other Employees Who Have Attitude Issues

Research has shown that:

• 95% of employees have worked with a toxic employee
• And 10% of employees see toxic behavior daily

Toxic employees cost organizations time, money and valuable employees. Yet some leaders and organizations don’t recognize toxic employees as a significant problem. And many leaders aren’t aware of effective ways of addressing these employees.

This webinar will address:

• The human and financial costs resulting from toxic employees
• The A, B, C’s pertaining to toxic behavior
• The psyche of toxic employees and why they do the things that they do
• Common organizational reactions to toxic behavior that frequently do not work
• Three sets of approaches for addressing and preventing toxicity – organizationally, within departments and one-on-one
• Three characteristics commonly shared by team players

Registration Fee:

GEA Members: $65.00 per session
Non-Members: $75.00 per session
*(3% processing charge for credit card payments)

2. Becoming the Leader Others Want to Work For

Employees often are promoted to leadership positions because they:

• Were highly competent as individual contributors with a record of exceeding expectations
• Are subject matter experts with a special set of technical skills
• Worked harder than everyone else
• And relied on themselves to be successful

This is an excellent start – but leaders can’t rely solely on these individual contributor traits.

This webinar will address:

The leaders others want to work for:

• Have switched their –
  • Script
  • Skill set
  • Relationships
  • Do-it-all attitude
  • And focus
• Meet their employees’ engagement needs –
  • How leaders can increase employee engagement by 20%
  • How effective leaders utilize their employees’ natural talents
  • The six-employee engagement needs most correlated with increased business results

3. Effective Communication: an Essential Leadership Competency

Some well accepted communication axioms include:

• It is impossible to not communicate
• Every message contains both content and a statement about the relationship between the people communicating
• Messages are most often carried through nonverbal communication
• The skill of the communicators has a significant impact on the meaning

So, leaders can’t lead effectively if they don’t communicate effectively.

This webinar will address:

• The significance of effective communication for organizations and your career as a leader
• Utilizing seven optional communication approaches to achieve impactful face-to-face communication
• Avoiding the ‘filters’ that prohibit others from correctly interpreting your message
• Why and how all communication needs a goal
• Improving the communication with your team through daily coaching and counseling
• Assessing and improving your listening skills – why it can be a leader’s most important form of communication

4. Building a High-Performance Team

Every employee is a unique individual. And each brings his/her life experiences that have shaped who they are. So, what they do always makes sense to them – or they would not do it.
Then organizations put these individuals on a ‘team’ with employees whose
backgrounds are quite different from theirs. And ‘expect’ them to work together
effectively.

High performance teams:
– Are committed to a shared purpose & goals
– Have open, effective communication
– Share a mutual accountability for the team’s performance
– Are committed to continuous improvement

Everyone wants high performance teams, but they require leaders who understand and can lead their teams through multiple natural obstacles.
This webinar will address topics such as:

• Why organizations even have teams
• The definition of a high-performance team
• The stages of a team’s development
• The key building blocks of teamwork
• Describing what you would like your team to be

5. Managing Your Inevitable Workplace Conflicts

Conflicts are a product of our uniqueness as individuals and their absence would be abnormal. And some kinds of conflict contribute to the well-being of an organization while others can be detrimental to an organization and its employees.

There can be many issues beneath the ‘iceberg’ of any conflict:

• Clarity of communication
• Emotions
• Needs, desires and hidden expectations
• The quality of the relationship and unresolved issues from the past

And conflicts are often caused by these issues vs. the matter in question

This webinar will address:

• The types of organizational conflict
• Addressing workplace conflicts while achieving your outcomes and maintaining your relationships
• Our four instinctive responses to conflict
• Words that often lead to conflict
• How conflict can be beneficial – but negative when left unmanaged
• Five options we have for productively managing any conflict
• Practical process for managing conflicts within teams

6. Improving Employee Retention & Engagement Through Stay Interviews

It is easy to make the business case for retaining your organization’s talent because turnover is both rampant & expensive

And to make matters worse – the most talented employees:

• Have more opportunities available to them
• Are the most expensive to replace
• Are the quickest to leave if they are unengaged
• May take top performers with them
• May take customers with them

Stay Interviews have become a very popular and effective means of reducing turnover with supervisors meeting individually with their direct reports to learn why they are staying or might leave – and what the supervisor can do to improve each employee’s work experience.To know how to encourage employees to stay, we have to ask – only they know. Exit Interviews are too late

In this webinar you will learn how to prepare for, conduct & follow through on stay interviews.

This webinar will address:

• The objective of stay interviews
• What stay interviews are and are not
• Key steps in initiating a stay interview program
• Useful stay interview questions
• Techniques for conducting effective stay interviews
• How to follow through on the feedback from your stay interviews

7. Implementing the Techniques Utilized by HR Strategic Business Partners

Research has shown agreement between organizational leaders and HR professionals as to the preferred vision for HR:

• Organizational leaders want HR to be making visible, meaningful contributions to the business strategy
• HR professionals want to be managing HR processes so that they have a significant impact on the success of their organizations

This webinar will provide:

• Models & techniques for HR professionals to use in delivering improved service to their internal customers
• Ways in which HR can be an essential, viable, value producing member of the leadership team
• A methodology for developing & implementing a strategic HR plan that is linked to and supports your organization’s business plan

Registration Fee:

GEA Members: $65.00 per session
Non-Members: $75.00 per session
*(3% processing charge for credit card payments)