Georgia Employers’ Association is pleased to join with Humphries Consulting, Inc. to offer this Training

A Two Part Virtual Series for Customer Service Representatives; Customer Service Leads,
Supervisors, and Managers

(Training is applicable for employees involved in face to face and telephone customer
service delivery)

Customer Service Is Essential
We know it when we see it or hear it. We know how we feel when we don’t get it. What is it? ……

EXCEPTIONAL CUSTOMER SERVICE! In this day and age of automated phone systems and online web based systems great customer service has become a rare commodity. Our Customer Service Training series gets to the heart of customer service, why it matters, how to deliver exceptional service, handle difficult situations and apply service recovery techniques. Customer Service Is Essential is a two part, multi-module series focused on practical tips and techniques for understanding and delivering exceptional service. Skill building is accomplished through a combination of lecture, exercises, games, assessments, case studies, and skill checks.

Who Should Attend?

Customer Service Representatives, Lead People,

Team Leaders, Supervisors, and anyone in
the important position of maintaining and
growing customer accounts and relationships.

Workshop Schedule

Customer Service Part I

 

Tuesday, March 16, 2021 – 9:00 am – 12:00 pm

 

Customer Service Part II

 

Thursday, March 18, 2021 – 9:00 am – 12:00 pm

Training offered virtually via Zoom.

-Topic outline and detailed description of the workshop is included below.

Workshop Topics


Customer Service Is Essential, Part I –
March 16, 2021

  • Module 1: Why Customer Service Matters…. Foundations of Service
  • Module 2: Leverage a Tried and True Model of Customer Service and Communication Basics to Build Customer Loyalty

Customer Service Is Essential, Part II –
March 18, 2021

  • Module 1: Dimensions of Service and Tips for Improving Service Delivery
  • Module 2: Handling Difficult Situations and Service Recovery

Registration Information

Cost:

GEA/GMA
Members: $349.00 (Includes Part I and II)
Non-Members: $399 non-member (Includes Part I and II)

Make Checks Payable to:
Georgia Employers’ Association
577 Mulberry Street, Suite 710, Macon, GA 31201
(Check must be received before date of the class in order to attend the workshop)

Online Credit Card Payment is now available (3% processing charge for
credit card payments and
cancel within 72 hours and receive full reimbursement)