Module 1:  Making the Transition from Peer to Lead:

  • Tools for Transition
  • What’s Different Now?

Module 2: How to Stay Organized:

  • More Balls to Juggle
  • Time Quadrant Analysis
  • Tricks and Tools for Organization

Module 3: Planning, Conducting, and Documenting Coaching:

  • Reinforcing Accountability using FOSA
  • Using the Coaching Model
  • Coaching Documentation
  • Coaching New Employees and Seasoned Employees
  • Conducting Effective Team Meetings

Module 4:  Managing Conflict:

  • Determine What Kind of Listener You Are
  • Improve Your Listening Skills
  • Determine Your Approach to Conflict
  • Managing Conflict Toward Positive Outcomes