Improving Employee Engagement & Retention Through Stay Interviews

Tuesday, July 9, 2019
9:00- 1:00 pm
Fickling Building, Downtown Macon
Cherry Blossom Room (16th Floor)

Stay Interviews have become a very popular and effective means of reducing turnover with supervisors meeting individually with their direct reports to learn why they are staying or might leave – and what the supervisor can do to improve each employee’s work experience. To know how to encourage employees to stay, we have to ask – only they know. Exit Interviews are too late.

About the Class:

It is easy to make the business case for retaining your organization’s talent because turnover is both rampant & expensive.  And to make matters worse – the most talented employees:

  • Have more opportunities available to them
  • Are the most expensive to replace
  • Are the quickest to leave if they are unengaged
  • May take top performers with them

Stay interviews are an important means of re-recruiting your workforce – because what attracted your employees is often different from what will keep them. Stay interviews tend to improve engagement and productivity – as well as retention. In this workshop you will learn how to prepare for, conduct & follow through on stay interviews

What Participants Will Gain

The Objective of a Stay Interview

  • Making employees feel valued & improving engagement, productivity & retention
  • Reinforcing good relationships, forging new ones & helping repair those that are strained
  • Re-recruiting talent, causing employees to feel valued & enhancing the relationship between an employee & his/her manager

What Stay Interviews Are

  • Employee/supervisor meetings to uncover what is important to each employee
  • Means of learning why employees stay, might leave & what their supervisor can do to improve their work experience

Why Stay Interviews Are Not

  • Performance appraisals
  • Conducted only when problems arise
  • Personal development
  • Causal, random discussions

Initiating a Stay Interview Program

  • Who should conduct the interviews & why
  • Training managers & leaders
  • Calculating turnover
  • Setting retention goals

Scheduling & Conducting Stay Interviews

  • Frequency & length of each interview
  • Preparing for an interview
  • The Most Effective Stay Interview Questions
  • How to probe for candid responses
  • Handling employee responses for which you don’t have an immediate answer

Following Through on Your Stay Interviews

  • Creating & documenting action plans
  • Sharing accountability for the follow through
  • Following up on the action plans
  • Forecasting future turnover

Who Should Attend

Any Leader, Manager or Supervisor [HR, Production, Accounting, Sales, IT, etc.] – who wants to increase employee engagement and/or retention

About the Instructor

Leading the training is Pete Tosh, founder of The Focus Group. For over 35 years, Pete has provided strategic consulting and training services to manufacturing and service organizations across the U.S., Canada, Caribbean, Europe and the Middle East. Pete has worked closely with the senior leadership of organizations such as Exxon, Brink’s, EMC, State Farm Insurance, Marriott, N.C.I., Cracker Barrel, Freddie Mac and YKK. Pete is also the co–author of Leading Your Organization to the Next Level.

Registration Cost:

GEA Members:$125
Non-Members:$150
Summary
Location
Fickling Building - Downtown Macon, 577 Mulberry Street, 16th Floor,Macon,Georgia-31201