DOL’s PAID Program: Is it a Win for Businesses?
Attorney, Constangy, Brooks, Smith, and Prophete, LLP
The Wage and Hour Division of the U.S. Department of Labor recently announced that it will soon implement the “Payroll Audit Independent Determination,” or PAID, program. The purpose of the new program is to present employers with an opportunity […]
Health Insurance: Change Is Good
Guest Post by George Hearn
Operations Manager/Agent, MRG of Georgia, LLC
After reading the title, you may be thinking, “Are you kidding me?” The health insurance industry has experienced radical changes over the past several years. Employers have experienced many […]
Prioritizing the Customer Experience
This article is an abstract of a Calabrio research report entitled Health of the Contact Center.
Customer Service Interaction – The Humans are Important
Brands are willing to spend money on customer experience. British Airways recently channeled $500 million towards an effort to revamp their in-flight experience. Delivering an excellent customer experience […]
Using Predictive Analytics to Reduce Employee Turnover
This article is an abstract of an ADP Research Institute report entitled Revelations from Workforce Turnover.
Analyzing Employee Turnover
High turnover is a business liability. That’s intuitive, but according to new research by ADP Research Institute, a generalized approach to solving employee turnover problems isn’t particularly effective. In a new report, ADP employs data […]
EEOC Strategic Plan Gets a Big Yawn
by Robin Shea
Attorney, Constangy, Brooks, Smith, & Prophete, LLP
Not a lot to the EEOC’s 2018-22 Strategic Enforcement Plan, but that might be good for employers.
The Equal Employment Opportunity Commission recently released its Strategic Enforcement Plan for 2018-2022.
During the Obama Administration, employers and their lawyers waited for the […]